General Questions

  • What is WordPress?

    WordPress is an open source blog publishing application powered by PHP and MySQL which can also be used for basic content management. It has many features including a user-friendly workflow, a rich plugin architecture, and an advanced templating system. Read more about WordPress.
  • What is a WordPress Plugin?

    A WordPress plugin is a ready-to-use design for your WordPress web-site. It does not affect/change the data on your web-site, just the way it is presented to your visitors.
  • Will your plugin run on latest version of WordPress?

    Our plugin is compatible with the latest version of WordPress.
  • Is your plugin compatible with "xxx" theme?

    Yes, our plugin works great no matter what theme you're using.
  • What is your Recommended WordPress Hosting?

    SiteGround is our recommended WordPress Hosting provider, as it offers great plans and quality for all types of budgets.
  • Do you provide support?

    With the purchase of the plugin you get full access to our Documentation, Tutorials and Support Desk sections. Technical Support is provided on our Support Desk via tickets. This is the quickest and most efficient way for anyone to receive support. Moreover, the support that we offer shall include common issues and bugs that might occur.

Pre-Sale Questions

  • Can I test the plugin before purchasing?

    Yes, a free version with limited features is available for download on WordPress.org.
  • Can I translate Recipe Card Block in another language?

    Yes, using free plugins like Loco Translate or TranslatePress the plugin can be easily translated to any language.
  • Can I use your plugin on WordPress.com?

    Yes, but you will need a Business Plan subscription. We recommend you going with a regular WordPress hosting like SiteGround instead, as you're not required to have a WordPress.com account to use WordPress and our plugin and it will cost you much less.
  • What payment methods do you accept?

    At the moment we accept PayPal as well as all major Credit Cards.
  • How will I get access to the purchased plugin after the payment?

    After successfully buying the plugin you will be automatically redirected to the members area, where you can download your plugin.

Account Questions

  • What happens after my license expires?

    If you do not renew your license, you will no longer have access to download the plugin, updates or receive technical support. You are free to continue using the plugin for as long as you like on your websites. All licenses can be renewed after 12 months at a reduced rate.
  • Can I use my plugin after one year?

    Yes, you can use it. Just note that you won’t have access to any updates.
  • Are the licenses valid for a lifetime?

    Yes, you can use our products on your website even if your annual license expires. However, in order to receive access to updates and support you'll need to renew your annual license.
  • How do I renew my license?

    You will be sent a notification email when your license is about to expire. You can also find a renewal link on the "Licenses" page in the members area.
  • What do I receive when renewing my license?

    Renewing your license provides an additional year of support and updates to your product. This ensures compatibility with newer versions of WordPress, as well as potential new features and enhancements to the product itself.
  • Can I upgrade my purchase?

    Yes, you can upgrade within 30 days your purchase just by paying the difference. Please contact us directly for more details.

Common Support Issues and Solutions

  • Issues Caused by Plugin Incompatibility

    If you notice that the plugin behaves not as expected, or if you see some code/text in a place where it shouldn’t be, make sure that you go to Plugins > Installed Plugins and deactivate all active plugins. In many cases an outdated or poorly-coded plugin could cause unexpected behavior.
  • My changes are not visible on the website

    If you have made some changes on your website, such as CSS rules, make sure that you edit the file on your live website, and not just on your hard drive.
    Also, try refreshing/clearing your browser's cache. In most browsers this can be done by hitting CTRL+R.
    If changes are still not visible, make sure that you turned off your caching plug-in, if you are using one (examples of such plugins are WP Super Cache and W3 Total Cache).